To understand what you`re suitable for your monthly pay device, the information is contained in three documents: for example, if your freestyle loan is $150 and your device is valued at $100, you only have to pay the remaining $50 at that time to be updated. It may take some time to process credit file updates to ensure they are as accurate as possible before being forwarded to credit reference and fraud prevention agencies. Your rate is the cost of your use and the phone. If you are on our Anytime upgrade rate, you can have two tariffs; one for use and one for the credit contract. Freestyle Trade Up lets you use the value of your device to balance the balance of your current freestyle loan. Don`t worry, if you change your mind about your new device, let us know within 31 days of delivery. Before we can deliver your brand new device, you must sign your freestyle credit agreement. You can see how you do it in customer free style FAQs to view and sign your credit agreement (s), follow the link in the email with the credit contract we sent you, or go to My > Mobile Account and connect with your Sky iD. You can pay us the outstanding and your credit file will be updated to indicate that the outstanding has been compensated.

You may receive emails about this if you subscribe to a credit file monitoring service. It is normal and it is not something to worry about. You can update your device at any time by creating an additional plan. Your credit contract is separate from your monthly plan contract for data, calls and texts. Each contract may have different start and end dates. For a full refund of all payments you have made, return it to its original condition, within 14 days. If you return it, we will cancel your refund and credit contract and the device`s monthly payments will continue. We send your credit file updates once a month on the same date and time. Maybe your bill was generated just before the credit file was created, and you may have paid the bill after the file was sent. Do not cancel your debit system until the final tally has been paid. If your account is credited, we will use this data to give you a refund. Freestyle is the best way to our best quality devices.

With Freestyle, you have two contracts covered by two withdrawals. The first contract is an interest-free loan agreement of 24, 36 or 48 months, which offers the flexibility to spread your payments over a longer period of time if you wish; the second is a 30-day rolling contract that covers your airtime (monthly minutes, texts and data).